Marketing and Customer Service: Improve Collaboration to Enhance Experiences

man with headphones on working on a laptop at a long table at a restaurant.

Businesses need both marketing and customer service to survive. While each team’s day-to-day activities look very different, both play an important role in engaging clients, increasing new sales opportunities, and generating more profit.

Collaboration between your marketing department and customer service team is critical for creating a more customer-centric culture. But where do you start? In this article, we want to unpack a few helpful principles we’ve learned over the years when it comes to collaborating with our clients’ customer service teams to enhance the experience for their clientele.

3 Reasons to Cultivate Collaboration Between Marketing and Customer Service 

Before we dive into the “how,” here are a few important reasons to break down the silos between your marketing and customer service teams:

1. It’s more profitable to retain current customers than acquire new ones.

Let’s face it. Attracting new customers is hard. It requires a lot of time, energy, and resources to engage a prospective customer all the way through the sales cycle. In fact, numerous studies have found that it is 6 to 7 times more expensive to acquire new customers than it is to keep a current one. On the other hand, a 10% increase in customer retention levels results in a 30% increase in the value of the company. Because of the role that marketing plays within the organization, it can be a valuable asset when it comes to developing an intentional retention strategy. 

2. Marketing can learn from customer service to develop smarter campaigns. 

Your service team has a front-row seat to understanding how people really feel about your products and services. They know the challenges your customers face every day. They also know how people use your solutions to make their lives better. This information can be an invaluable resource for your marketing team as they develop marketing campaigns that speak directly to the pain points of prospective customers. 

3. You offer the same personal experience and congruent messaging for your customers.

The last thing you want your clients to feel is that you only cared about closing the sale. That’s why retaining business requires as much involvement from marketing as it does from your service team. Today’s consumers expect a consistent journey from the brands they support. In fact, 78% of customers expect consistent interactions with your business from the time they first engage your brand until they become a customer. Combining the efforts of marketing and service not only benefits your customers, it ultimately impacts your bottom line. 

 

5 Ways Marketing and Customer Service Can Make Each Other Better

If you’re looking to create more collaboration between your marketing and service teams, here are a few best practices to consider: 

1. Ensure your product marketing resonates with new and prospective buyers. 

Creating buyer personas is an important part of building a marketing strategy. If you want your messaging to resonate, it’s important to know what prospective (or current) customers are thinking, feeling, and facing on a daily basis. Because your service team is talking to your customers all the time, they likely know more about them than any other department in your company. Make time for these two teams to work together to create buyer personas. Their collaboration will make sure your marketing materials are targeted and relevant. 

2.Leverage the expertise of your service team in your content creation.

Your customer service team also knows your products and services better than anyone else. They’re often the ones helping clients find ways to solve challenges or provide helpful information. That’s why they make incredible thought leaders within your company. Your marketing team should collaborate with your service team around content ideas to capture helpful best practices and share valuable knowledge about prospective customers. 

3. Collaborate to monitor and respond to customers on social media 

Social media put the power of brand perception into the hands of your clients and customers. Today, people can leave comments or reviews on social media platforms, Google, or industry-specific message boards. Many times, it’s the marketing team’s responsibility to monitor these channels. But working with the customer service team is key for transforming a negative comment into a more positive experience. 

We all know when a brand’s social media response seems cold and canned. Developing a process for marketing and service to respond collaboratively, even personally reaching out to the customer through their email, can make a tremendous difference when it comes to reputation management.  

4. Capture client success stories and testimonials for marketing collateral. 

While learning from complaints is important, capturing positive feedback can be just as valuable for your marketing efforts. When customer service and marketing work together, it helps the marketing team find testimonies or case study candidates more efficiently. This is particularly helpful if you want to turn customer reviews into a solid content marketing plan for your business. 

5. Create exceptional experiences for clientele with a loyalty program or a “surprise and delight” campaign. 

Your service team spends most of its time “in the weeds,” supporting customers. Finding the time or mental capacity to consider outside-the-box ways to strengthen the bond with clients can be difficult. As a department that’s generally known for being more creative, your marketing team can help enhance your customer experience with surprise and delight efforts. 

Despite having different job responsibilities, marketing and customer teams share common goals of attracting and converting new visitors into customers and providing exceptional service to retain those customers.

The Marketing Sandbox: How to Discover Your Next Best Marketing Tactic

mapping out a process on a piece of paper.

The beginning of the year is always an exciting time to dream about future possibilities. It seems like the marketing world is buzzing with the latest trends and promising strategies this time of year. However, the flurry of new marketing trends can often be overwhelming, making it challenging for businesses to decide where to invest their resources. With a constant influx of new tools and ideas, it’s easy to feel paralyzed by the decision of which new tactics to implement. 

But what if there was a space where you could experiment, innovate, and stumble without jeopardizing your entire marketing campaign for the year? We like to call this space the “marketing sandbox.” 

What is a Marketing Sandbox?

Remember the childhood joy of building sand castles and digging for buried treasure in a sandbox on the playground? Children enjoy a sense of endless possibilities and the freedom to experiment and create without fear of consequences—that’s the essence of the marketing sandbox.

Just like the childhood toy, a marketing sandbox provides a controlled environment to test new ideas, explore emerging trends, and discover what truly resonates with your audience. It’s not about reinventing your entire marketing strategy; it’s about calculated exploration within a defined framework to find your next great marketing idea.

Tips for Incorporating the Marketing Sandbox Concept

So, how do you build your marketing sandbox? Here are a few tips to get you started:

Explore Emerging Trends in Marketing

The first step to finding your next great marketing tactic is to be aware of the latest trends and technologies shaping the marketing landscape. Whether you’re learning about user-generated content, social commerce, or social listening, staying informed will equip your team with the insights needed to innovate effectively.

Allocate a Portion of the Budget for Experimentation

One benefit of this approach is that it doesn’t require a massive investment. We often encourage businesses to set aside a dedicated budget for sandbox initiatives as they think strategically about their marketing budget for the year. Companies can mitigate risks by earmarking funds specifically for experimentation while fostering a culture that encourages innovation.

Encourage Cross-Collaboration Across Departments 

To ensure your marketing tactics are aligned with your overall business objectives, you’ll want to break down silos and encourage collaboration across different departments. By fostering an environment where teams can share ideas, you can leverage diverse perspectives to drive innovation and create cohesive marketing strategies.

Fire Bullets, Not Cannonballs

This is a principle from popular leadership author Jim Collins. Instead of investing significant time, energy, and resources into large-scale initiatives, start by launching smaller, low-risk experiments within the marketing sandbox. By firing “bullets” (targeted, low-cost tests), businesses can gauge the effectiveness of new tactics, gather valuable insights, and refine strategies based on real-world feedback before they invest in sweeping changes.  

Marketing Sandbox Ideas for Various Industries

Now that you have an understanding of the best practices, let’s see how the sandbox can work in action across different industries:

User-Generated Content for B2C Businesses: User-generated content empowers B2C businesses to foster authentic connections and drive engagement by showcasing real-life experiences and testimonials from satisfied customers. Encourage customers to share their experiences and use this content on your platforms to showcase authentic testimonials and attract potential customers.

Text Marketing for Local Restaurants:  Customer loyalty is the lifeblood of many local restaurants. With an impressive open rate and the ability to deliver timely, targeted messages, text marketing offers a low-cost yet impactful solution for hospitality businesses looking to connect with their guests.

Affiliate Marketing for E-Commerce: By leveraging the trusted voices of affiliates, e-commerce businesses can unlock exponential reach, ignite audience passion, and fuel a sales engine that hums long after traditional campaigns fade. As you look at the year ahead, consider how to partner with influencers or niche websites to promote your products. 

Educational Content Marketing for Healthcare Brands: Empowering patients with educational content marketing builds trust, fosters brand loyalty, and positions healthcare brands as valuable partners in proactive health journeys. As an expert, put your knowledge to good use by creating informative content that addresses common health concerns or topics relevant to your specialty. Share this content on your website and social media platforms to position your practice as a trusted source of valuable information.

By exploring these low-cost marketing tactics, businesses can effectively engage their target audience, drive growth, and achieve their marketing objectives without breaking the bank.

Harness the Power of Innovation To Unleash Customer Loyalty

The “marketing sandbox” offers a refreshing approach to innovation and experimentation in a complex marketing landscape. By embracing this concept, businesses can foster a culture that values creativity, rewards innovation, and drives meaningful results. 

With Olive + Leo, you can create a multi-channel marketing experience that leaves your customers craving more. Explore our plans and packages to discover our wide range of effective, affordable customer engagement tools. You can choose between DIY options and fully managed marketing campaigns based on your capacity and needs.

A B2C Guide to Marketing Automation

four women talking together with coffee at a restaurant

As a brand, connecting with your audience is crucial. To connect with your audience effectively, you need to know what content resonates with your target demographic, their sales cycle, and what they value most about your product or service. This type of in-depth research can be difficult to reproduce at scale, but marketing automation can be a powerful tool. Marketing automation can help you identify your potential customers’ needs, establish several touchpoints on their sales journeys, and bring more sales to completion. 

What is Marketing Automation?

Marketing automation refers to a set of tools and processes that are used to communicate with existing leads, bringing them closer to the point of buying. Any time a customer adds an item to a cart, leaves the page, and later receives an email with “Forgot Something?” in the subject line, that’s marketing automation at work. Setting up a series of processes, emails, reminders, or follow-ups can help you increase communication with your customers without taking additional time or requiring you to hire new talent. Instead, marketing automation uses well-designed processes to help you discover potential customers, replicate high-performing practices, and encourage repeat purchasing behaviors. 

Marketing Automation Saves You Time and Overhead

Marketing automation has numerous benefits, but the most important is the time you save by streamlining your sales cycle. Rather than spending hours identifying and contacting qualified leads individually, it gives you the capacity to reach out to leads at the ideal point in their purchasing journey. There’s no need to manually import customers into your database. Instead, an automated marketing tool can identify and label leads for you by tracking a user’s interaction with your brand. 

Marketing Automation Can Strengthen Your CRM

Marketing automation also increases the power of your customer relationship management (CRM) tool, such as Salesforce. In tandem with a CRM, marketing automation can help you build a customized onboarding process and follow-up communication for clients to strengthen your customer relationships. Because automation analyzes your audience’s actions, it actively nurtures your leads by personalizing their experience and automatically segmenting their journeys. Marketing automation can monitor behaviors such as clicks, site visits, or purchase histories and provide your leads with information and opportunities that are customized to a customer’s needs. You’ll see improved conversion rates, and you’ll be able to assess and improve your sales pipeline with actionable data. 

How You Can Implement Marketing Automation

While marketing automation can be immensely effective, you need a strong foundation to see powerful results. This includes a reliable contact list, an up-to-date website, active email marketing tactics, and social media management. 

Once you’ve established reliable groundwork, you need to indicate your specific goals. Your goals may include an increase in subscribers, clicks, sales, or page likes. After you’ve determined your goal, decide what platform you want to use. There are several MA systems available, but consider your preferred budget, ease of use, type of marketing automation, and customer service when deciding which one is best for you. Finally, you should determine if you want to implement alone or hire a professional marketing company to begin your process. 

Iterate and Improve Your Marketing Automation 

To continue achieving marketing automation goals, you should pair marketing automation with inbound marketing and CRM tools to increase its reach. You’ll also want to include other team members in setting up and improving your processes. Sharing reports with senior executives and data with your sales team will allow you to collect and implement their insights into the sales funnel. With the feedback and assistance from various departments, plus the results from your marketing automation tool, you can optimize your content, messaging, and strategies to retain your current customers and attract more.

Explore the Olive + Leo Platform

Olive + Leo offers a robust platform designed to foster genuine connections, drive repeat business, and ultimately boost your bottom line. Explore our platform, discover the power of personalized engagement, and see how Olive + Leo can help you transform your customer loyalty program into a thriving community.

Ready to dive deeper? Check out our flexible packages or sign up for a personalized demo to see how Olive + Leo can unleash your customer loyalty potential.

6 Ways to Involve Your Employees in Marketing Your Business

a group of smiling coworkers looking at a mac computer together.

In today’s world, everything is marketing. Subsequently, every area of your business has valuable insights or perspectives that could be beneficial for your marketing efforts. Taking the time to get your employees involved in marketing creates opportunities to connect with your audience on a human level. 

While your employees might not be directly responsible for your marketing goals, they can still play a valuable role in enhancing brand perception, improving lead generation, and creating meaningful connections with your customers. 

Here are seven effective yet fairly simple ways to get your employees involved in your marketing efforts: 

1. Invite Your Employees into Marketing Conversations

No one knows the challenges that your audience faces every day more than your sales and customer success teams. Knowing these challenges—and how you’re uniquely equipped to help them—is essential for sharing a clear and compelling marketing message.

There are several important questions your marketing team can ask sales and customer service to help improve your marketing copy and connect with your audience. 

  • What problems do we solve for our customers? What are we better at than anyone in our industry?
    • Knowing the challenges your customers face—and how you’re uniquely equipped to help them—is essential for sharing a clear and compelling marketing message. Positioning your brand as an industry leader isn’t easy. It takes a lot of work to discover the thing that you’re truly best at doing. But from a marketing perspective, discovering that “thing” becomes the product or service you can invest the most time, energy, and resources promoting.
  • Where have we helped solve a major challenge in the past?
    • Sharing success stories is one of the most effective ways to create demand for your products or services. Your employees might know a customer who experienced a breakthrough because of your product or service. Asking your employees to share their stories could help you understand the solutions your customers are looking for. 
  • What are the most common questions you get during the sales process?
    • Almost every business has a list of common questions that are asked by prospective customers. But what if your marketing team could support business development by addressing many of these questions beforehand? Encourage your marketing team to codify and create responses for the frequently asked questions asked during the sales process.
2. Implement a Way to Capture Positive Feedback and Reviews 

Customer reviews are powerful marketing tools. Research shows that customers take reviews seriously, valuing them above almost any other source of information when they’re ready to make a purchase. It’s essential to have a system in place to capture reviews so that you can share them with potential customers. Implement a customer survey platform or provide your customer relations team with an email template they can use to ask permission to share a positive review. 

3. Share your Team’s Expertise through Your Content Marketing.

If you offer a service, your team likely has knowledge and experience that can be beneficial for your audience. Finding ways to empower your employees to create content for your marketing can be a powerful way to position your business as a thought leader in the industry and earn the trust of your audience. Even a photo of your merchandise or a video of your employees enjoying their work can be used on social media or in a text messaging campaign. 

4. Build an Employee Advocacy Plan

Your employees can also be your best promoters. This is one reason why many businesses have started creating a dedicated employee advocacy program within their organization. Helping employees understand their role as brand ambassadors can create tremendous dividends for the overall health and success of your company. 

5. Make it Easy and Compelling for Employees to Share Social Content

Your marketing team spends a lot of time, energy, and effort to keep your social media platforms running. And yet, most employees don’t recognize how helpful and powerful it can be to simply share the content that you’ve created. While there are many reasons why people might not share your social content, the best way to overcome all of them is to create social content that your employees actually want to share.

6. Acknowledge Social Responsibility or Volunteerism In Your Marketing

Many companies have a corporate social responsibility platform or promote ways for employees to give back to the community throughout the year. Promoting these activities through your marketing channels can be a great way to highlight your employees and create meaningful connections with your audience. When you share content that is focused on your team, employees are also likely to share the event and the content with their family and friends, generating goodwill and increased brand exposure.  

We hope these ideas create an opportunity to integrate your marketing into your company rather than keeping it siloed. Finding ways to get employees involved in your marketing can be a powerful way to leverage your company’s community to create deeper, more personal connections with your audience and increase customer loyalty. 

Explore the Olive + Leo Platform

With Olive + Leo, you can create a multi-channel marketing experience that leaves your customers craving more. Don’t just serve up a custome loyalty program or text marketing campaigns in a vacuum. Instead, combine them for a winning recipe that guarantees both online buzz and real-world results.

Ready to get started? Explore our plans and packages to discover our wide range of effective, affordable customer engagement tools. You can choose between DIY options and fully managed marketing campaigns based on your capacity and needs

Future-Proofing Your Restaurant: How to Thrive with Mobile Marketing in the Post-Pandemic Era

an empty restaurant with white linens and potted plants lining one side of the restaurant

The restaurant industry has faced unprecedented challenges in recent years, and the post-pandemic landscape has not been much easier to navigate. Labor shortages, rising food costs, and evolving customer preferences require agility, creativity, and adaptability. But amidst the uncertainty, one thing remains clear: customer engagement is more important than ever before. 

We understand the difficulties restaurants face. We’ve also seen how digital engagement— especially through text marketing—has become an essential tool for success in the post-pandemic era.

Why Text Marketing is Your Restaurant’s Secret Ingredient

So why is text marketing such a powerful tool for restaurants? Let’s dive into the reasons: 

  • Unmatched Engagement

Did you know that 98% of text messages are opened within minutes of being received? (Source) Compared to emails with an average open rate of 20%, the effectiveness of text marketing is undeniable. This direct, immediate connection allows you to reach your customers when they’re most receptive, maximizing the impact of your promotions and announcements.

  • Customer-Prefered Choice

Studies show that 91% of consumers are interested in receiving texts from businesses, and that number will likely increase over the next few years as social platforms change and Gen Z plays an even bigger role in the economy. By offering opt-in text marketing through Olive + Leo’s in-store kiosk, you’re meeting your customers where they are and providing them with a communication channel they appreciate.

  • Timely and Targeted Communication

The beauty of text marketing lies in its flexibility and immediacy. Your restaurant can send targeted promotions based on time of day, customer preferences, or even weather conditions. Need to boost foot traffic during a slow afternoon? Send a text message with a happy hour offer! Caught in a snowstorm? Notify loyal customers about your adjusted hours via text.

  • Valuable Customer Insights 

Text marketing isn’t just about sending messages; it’s about gathering valuable customer data that can inform future business decisions. With the Olive + Leo platform, you can track engagement rates, analyze campaign performance, and understand customer preferences. This data empowers you to personalize your offerings, improve your services, and create even more effective marketing campaigns.

  • Leveling the Playing Field for Local Restaurants 

In a competitive market dominated by national chains, text loyalty programs offer a way for smaller businesses to compete. In many ways, text marketing allows you to show your personal touch, offer exclusive rewards, and build a loyal following that prioritizes your unique offerings over generic chains.

  • Proven, Cost-Effective Solution

Unlike traditional advertising channels, text marketing offers a low barrier to entry and high ROI. A recent study found that text message marketing subscribers visit stores 44% more frequently than non-subscribers. And once a consumer joins a restaurant’s text messaging program, the guest’s spend increases by 23%. This is much higher than traditional marketing channels (which are also harder to measure). 

  • More Convenient than Traditional Loyalty Programs

Traditional punch cards are relics of the past. They offer no data, are easily lost, and lack the convenience and engagement of modern text-based loyalty programs. With Olive + Leo, customers can easily sign up, check in, and redeem rewards through our user-friendly platform, creating a seamless and rewarding experience.

​​Ready to Future-Proof Your Restaurant?

Olive + Leo offers a comprehensive toolbox for mobile marketing success designed explicitly for the hospitality industry.

Explore the Olive + Leo platform, learn more about our tiered pricing options, or schedule a personalized demo with one of our team members. Together, we can help you build a loyal customer base and ensure your restaurant continues to sizzle in the years to come.

 

Don’t Just Text, Engage: Why Olive + Leo Goes Beyond Your POS System’s Basic Loyalty Features

women looking down texting leaving a cafe with a bandana in her hair

Customer loyalty is the golden ticket for businesses that thrive on foot traffic. Building relationships with your customers is crucial for growth, whether you’re a local restaurant, a charming coffee shop, or the town’s newest watering hole. And in this digital age, text marketing has emerged as a proven tool to cultivate lasting relationships and drive repeat business. 

As a result, many POS systems have jumped on the bandwagon, offering text messaging as part of their loyalty programs. But here’s the catch: not all text message marketing is created equal. While your POS system might send basic reward notifications, it often lacks the features and finesse to truly engage your customers.

Text Marketing Platforms: Olive + Leo vs. POS Systems 

 When restaurant owners discover Olive + Leo, they often ask, “How is your platform different from what my POS already provides?” The answer lies in intention and depth. While POS systems excel at processing transactions and managing inventory, their marketing capabilities often fall short. 

POS systems are transaction-centric, while Olive + Leo is built specifically for customer engagement and loyalty. This means we offer features and functionalities beyond basic reward updates. 

Imagine this: instead of a generic “you earned a star” text, your customer receives a personalized welcome offer after joining your program, enticing them to return for their next delicious meal or trendy purchase. Or, picture sending a targeted text triggered after their second visit, offering an exclusive discount or inviting them to a special event, solidifying their connection to your brand.

Olive + Leo offers a text marketing platform intentionally designed to go beyond the “you earned points” messages.

How Olive + Leo’s Features Enhance Customer Engagement

As an all-in-one customer loyalty and text marketing platform, here are a few specific ways Olive + Leo is designed to help you enhance customer engagement:

  1. Craft Compelling Welcome Offers

First impressions matter! A carefully crafted welcome offer, sent when someone opts in, sets the stage for a long-lasting relationship. Olive + Leo allows you to create irresistible welcome offers tailored to different customer segments. Imagine sending a new subscriber a text that says, “Welcome to [Restaurant Name]! Enjoy 20% off your first order. Text ‘PIZZA PARTY’ to redeem.” This personalized touch sets the stage for a long-lasting relationship.

  1. Go Beyond “Earn and Burn”

 The second visit presents a unique opportunity to convert one-time customers into regulars. With Olive + Leo, you can send automated text messages triggered by their second purchase, offering an exclusive discount or inviting them to try a new menu item. This strategic nudge can significantly increase repeat business.

  1. Build Two-Way Conversations 

 Olive + Leo doesn’t stop at one-way broadcasts. We enable you to have real conversations with your customers through two-way texting. You can confirm reservations, address concerns, answer questions, and solicit feedback—all within the platform. This personalized touch builds trust and loyalty as no automated message can.

  1. Re-Engage Dormant Customers

Let’s face it: life gets busy! But that doesn’t mean you should forget about customers who haven’t visited recently. Olive + Leo allows you to create automated text campaigns targeted at customers who haven’t checked in for a specific period. Offer them a special promo, remind them of your latest offerings, or simply check in—a little nudge can reignite their interest and bring them back through your doors.

  1. Integrate with Email and Social Media

Olive + Leo isn’t just a text marketing platform; it’s an ecosystem of digital engagement. We can also provide turnkey social media strategy and email marketing efforts, allowing you to craft cohesive campaigns that reach your customers across multiple channels. This multi-channel approach amplifies your message and drives even greater results.

Explore the Olive + Leo Platform

Don’t settle for basic transactional text marketing. Olive + Leo offers a robust platform designed to foster genuine connections, drive repeat business, and ultimately boost your bottom line. Explore our platform, discover the power of personalized engagement, and see how Olive + Leo can help you transform your customer loyalty program into a thriving community.

Ready to dive deeper? Check out our flexible packages or sign up for a personalized demo to see how Olive + Leo can unleash your customer loyalty potential.

Beyond Discounts: Creative Ways to Use Text Marketing for Customer Engagement

moody close up of a hand texting on a phone

Text marketing has become a proven customer engagement tool for restaurants, coffee shops, and hospitality businesses. It’s a direct line to your customers, offering incredible engagement potential. But let’s be honest: a constant barrage of discount offers can get repetitive, both for you and your customers. So how can you leverage text marketing to truly connect with your audience and stand out from the crowd?

At Olive + Leo, we love helping the hospitality businesses who use our platform find new and effective ways to build genuine connections with their audience. While discounts have their place, we’ve seen a variety of creative text marketing campaigns that spark genuine excitement and inspire customers to take action. 

That’s why we’ve compiled a list of our top text marketing strategies that go beyond the traditional discount. These ideas will help you spark excitement, foster loyalty, and ultimately, drive more customers through your doors.

7 Creative Ways Restaurants Can Use Text Marketing for Customer Engagement

Here are a few creative text campaigns you can send through the Olive + Leo platform to entice customers: 

  1. New Menu Item Teasers

Instead of simply announcing a new dish, create a sense of anticipation. You could send a text with a mouthwatering photo and a description highlighting unique ingredients or preparation methods. Generate anticipation and excitement, making customers eager to try your latest creation.

Sample text from the Olive + Leo platform:  

  • Image: A close-up photo of a sizzling steak topped with chimichurri sauce.
  • Text: Calling all steak lovers! Our new Sizzling Chimichurri Steak is arriving soon!  Marinated in our signature blend and grilled to perfection, it’s guaranteed to tantalize your taste buds. Be the first to try it this Friday!
  1. Chef’s Special Recipes or Secret Tips

Who wouldn’t love to learn the secrets behind their favorite dishes? That’s why sharing exclusive recipes or tips directly from your chef is a great way to highlight your delicious food and encourage customers to recreate the magic at home.

Sample text from the Olive + Leo platform:  

  • Image: A photo of the chef holding a stack of fresh pasta sheets.
  • Text: Top secret alert! Chef [Name] is sharing his secret pasta dough recipe with our loyal texters!  Get the recipe and impress your friends at your next dinner party. [LINK]
  1. Behind-the-Scenes Content

Give your customers a glimpse into the heart and soul of your restaurant. Showcase your team’s passion, share fun kitchen moments, or tell the story behind your unique ingredients. This personalized content helps customers feel more connected to your brand.

Sample Text from the Olive + Leo platform:  

  • Image: A short GIF of the kitchen staff laughing and preparing food.
  • Text: Ever wonder what happens behind the scenes at [Restaurant Name]? We’re giving you a sneak peek! Today, the team is whipping up our famous [dish name] with love and laughter. Come try it for yourself!
  1. Themed Dining Nights

Transform ordinary days into memorable experiences with themed dining nights. Highlight special menu features, entertainment, or decorations through text messages, encouraging customers to join the fun.

Sample Text from the Olive + Leo platform:  

  • Image: A vibrant GIF or image of a lively “Taco Tuesday” celebration.
  • Text:  Taco ’bout a fiesta! Join us for “Taco Tuesdays” with $2 tacos, margaritas, and live music! Get your fiesta fix every Tuesday night!
  1. Community Spotlight

Partner with local artists, musicians, or performers to host memorable themed dining experiences with live entertainment. You could announce the event with a text message to your loyalty program members, including a short bio of the collaborator and highlighting menu pairings. This attracts new customers seeking unique experiences and supports local talent.

Sample Text from the Olive + Leo platform:  

  • Image: A photo of a local musician performing in your restaurant.
  • Text:  Get ready for a night of soulful sounds and delicious eats! Join us as we welcome [local artist name] for a live music performance this Friday. Enjoy specially curated menu items inspired by their music!
  1. “Foodie” Photo Contest

This is a great way to integrate social media and leverage the power of user-generated content! Encourage customers to take photos of their food at your restaurant and share them on social media with a specific hashtag. Offer a prize for the most creative or mouthwatering photo. 

Sample Text from the Olive + Leo platform: 

  • Image: A collage of delicious-looking dishes from your restaurant.
  • Text:  Show us your food love!  Show us your love for our food by sharing your best pic and using #[RestaurantHashtag]. You could win a free meal! Don’t forget to tag us!
  1. Loyalty Program Surprises

Surprise your loyal customers with a secret word or phrase they can use to unlock a hidden menu item or special offer. This rewards engagement, encourages repeat visits, and makes your most valued customers feel appreciated.

Sample Text from the Olive + Leo platform:  

  • Image: A secret dish or a GIF of someone saying “shhhh”
  • Text: Shhh! It’s a secret! Mention the word “SPICY KABOBS” during check-in to get access to a secret new [spicy dish name]! Special runs through the weekend (or as long as supplies last)!

Explore the Possibilities with Olive + Leo

Remember, text marketing is about more than just pushing promotions. By injecting creativity and building genuine connections, you can transform your restaurant into a vibrant community and attract customers who are excited to be part of it.

Ready to explore the possibilities? Olive + Leo offers the tools and expertise to help you craft unique and engaging text campaigns. Check out our flexible packages or sign up for a personalized demo to see how Olive + Leo can unleash your customer loyalty potential.

Texting and Social Media: The Winning Recipe for Multi-Channel Marketing

artsy angle of a computer, i-phone and succulent plan.

In today’s competitive landscape, restaurants and coffee shops need more than just mouthwatering menu items—they need a strategic marketing recipe to capture attention and inspire patrons to visit. Social media, once a novel way to connect with customers, has become table stakes. While it excels at visual storytelling and building communities, measuring its direct impact on sales can be tricky. Recently, text marketing has emerged as a rising star with a proven ability to drive engagement and action. But using these tools in isolation is like having half the recipe. The magic happens when you combine social media and text marketing, creating a multi-channel strategy that drives customers through your doors.

Olive + Leo understands the hospitality industry and the challenges of marketing a restaurant. That’s why we’ve created a platform that seamlessly integrates text marketing with proven social media strategies, eliminating the guesswork and empowering you to create a winning recipe for customer engagement and sales.

Combining Social Media and Text Marketing for Restaurant Success

Here are five reasons why combining social media posts with text marketing campaigns is a powerful communication strategy for restaurants, coffee shops, bars, and other hospitality businesses:

  1. Reach Customers Across Different Channels

Think of social media as your visual storyteller, captivating audiences with mouthwatering photos and engaging narratives. Text marketing, on the other hand, delivers a personalized, direct message, like a secret ingredient whispered to your most loyal patrons. This cross-channel approach ensures you cater to different preferences, reaching customers wherever they crave connection. Imagine showcasing a new dish on social media and sending an exclusive SMS discount to customers who’ve opted in for your loyalty program through the Olive + Leo platform. 

  1. Amplify Engagement and Drive Action

Social media is great for whetting the appetite with exciting announcements and event teasers. Text marketing provides a tangible call to action, like a reservation link or online ordering prompt. For instance, tease a new menu launch on social media and then use the Olive + Leo platform to send a special discount and a link to order directly, turning anticipation into action.

  1. Personalize the Customer Experience

Social media allows for broad targeting based on demographics and interests. Texting lets you hyper-personalize messages based on individual preferences and purchase history. For example, imagine sending customers an automated text message with a special offer on your signature dish after their second “check-in” to your restaurant. With the Olive + Leo platform, you can send automated, segmented text messages based on your customer’s engagement level and purchase history. 

  1. Foster Two-Way Communication and Build Loyalty

Social media encourages comments, shares, and community-building. Texting enables real-time conversations for feedback, order tracking, and special requests. By using both, you create a dialogue and build stronger relationships. Restaurants should have a plan for responding to comments on social media and then offer 1×1 text messaging to capture in-house reviews or reservation confirmations with Olive + Leo.

  1. Track and Measure Results Effectively

Social media provides valuable insights into reach, engagement, and brand sentiment. Text marketing platforms such as Olive + Leo offer more detailed and measurable data, such as open rates, click-through rates, and redemption rates. This combined view gives you a holistic understanding of your marketing efforts to discover the type of content that resonates with your audience on social media and entices patrons to check in.

Social and Text Marketing Campaign Examples

Here are two delectable campaign ideas that put these insights into action: 

Idea #1: Sunday Funday FOMO

Social Media: Post mouthwatering brunch photos and videos on Instagram and Facebook, highlighting the fresh ingredients and vibrant atmosphere. Encourage users to tag their friends and use an engaging caption like “Start your week off right with our decadent waffles!”

Text Campaign: Send an exclusive SMS offer on Sunday morning, announcing a special discount on brunch for the next two hours. Include a link to your online reservations page and emphasize the limited-time nature of the offer.

Impact: The social media post generates buzz and desire, while the SMS campaign provides a direct incentive and drives foot traffic during a typically slower period.

Idea #2: Seasonal Cravings Satisfied

Social Media: As you head into fall, post enticing photos of your new pumpkin spice latte and harvest-inspired dishes on Facebook and Instagram. Encourage users to share their fall favorites by using a branded hashtag and mentioning your restaurant in their posts.

Text Campaign: When the new menu launches, send an SMS to subscribers showcasing the seasonal offerings and offering an exclusive “early bird” discount for those who dine in during the first week.

Impact: The social media post creates anticipation and leverages user-generated content, while the SMS campaign incentivizes early adoption of the new menu and drives foot traffic during the launch period.

These are just a few examples. The possibilities are endless, depending on your restaurant’s unique offerings and target audience. 

Ready to Craft Your Winning Recipe?

With Olive + Leo, the possibilities are endless, allowing you to create a multi-channel marketing experience that leaves your customers craving more. Don’t just serve up social media or text marketing alone. Instead, combine them for a winning recipe that guarantees both online buzz and real-world results.

Ready to start cooking? Explore our services to discover our wide range of effective, affordable customer engagement tools. You can choose between DIY and fully managed marketing campaigns based on your capacity and needs.

Hospitality Content Marketing that Drives Business

close up of colorful post its pinned to the wall

Content marketing has become a proven way to reach ​​customers, earn trust, and impact the bottom line. The challenge for many is identifying the right tactics and channels that work for their business and within their budget. It seems like everyone is competing for attention or popular keywords, and artificial intelligence is changing content creation. Text marketing remains a fantastic way to bring in new business for restaurants and hospitality businesses. In this article, we’ll explain how you can use content marketing to move the needle on profit and attract new customers. 

1. Take time to truly understand your audience. 

The first step in developing an effective content marketing strategy is to understand your target audience. If you want your content to resonate with potential customers, you need to know who they are and what they’re looking for. This ensures you develop content that addresses their specific needs and interests rather than simply guessing. 

2. Make sure your content is aligned with your overall business goals.

What are you hoping to achieve this year? Are you launching a new menu item or hoping to increase your customer base? If so, you should incorporate those goals as you develop your content strategy. One key factor in this approach is giving yourself plenty of runway to educate and inspire your audience to take action. As the old saying goes, the moment you’re tired of talking about it is likely the time your customers are starting to hear the message. Give your top-of-the-funnel content marketing plenty of time to work before you start expecting results. 

3. Be strategic as you diversify your content. 

In addition to creating high-quality content that resonates with your audience, it’s important to diversify the format in which you share it. Today’s digital landscape offers a variety of channels that allow you to get more out of your content marketing. Text marketing, social media, and email newsletters are all ways of connecting with your customers. As you explore ways to diversify your content, remember which formats your audience prefers. The good news is that diversifying your content allows you to meet the different preferences and consumption habits of your target audience.

4. Don’t forget to promote your content.

Ensure your content reaches your content audience by promoting it through a variety of channels. This includes strategically thinking about how to promote content on social media, email marketing, or through paid advertising and influencer marketing. Promoting your content is essential for amplifying your reach and increasing the ROI of your content marketing efforts. 

5. Let data inform your decisions. 

Measuring the effectiveness of your efforts is an essential part of marketing. But often, evaluating content marketing becomes anecdotal and causes you to question how to adapt your strategy. This is why evaluating the data and adopting a more agile approach to content marketing is key. Which content pieces are most popular with your audience? What promotional tactics were most effective? How can you use these insights to plan your content marketing and areas such as product development or customer solutions? These are all helpful questions that provide valuable insights for your business. 

Need Help with Content Marketing?

At Olive + Leo, we’ve used these principles to help dozens of businesses develop a content marketing strategy that creates a pipeline for business development. ​Explore our plans and packages to discover our wide range of effective, affordable customer engagement tools. You can choose between DIY options and fully managed marketing campaigns based on your capacity and needs.



Sleighing Social Media: How to Keep the Spirit Alive During the Holidays

someone tying a bow on a green present that has a red christmas tree on the wrapping paper.

The holiday season is a time when social media comes alive with festive cheer. Businesses are vying for attention while also trying to capture the holiday spirit. If done well, holiday marketing on social media can be some of the most valuable content you produce. 

We’re here to guide you through some simple yet highly effective ways to enhance your social media efforts during the holidays. Read on for some tips to capture the festive spirit and give your brand a competitive edge in your social media posts. 

Create a Holiday-Themed Content Calendar

Planning is key to successful holiday marketing. Create a holiday-themed content calendar for the days, weeks, or months you want to focus on and plan a number of posts to celebrate the season. Not only does a content calendar help you stay organized and consistent, but it’s particularly helpful in planning ahead during a season when many of your employees may be taking time off. 

Drop the Hard Sell Approach

We know the holiday season is an opportunity for many businesses to boost sales, but there’s more to it than just pushing products. Take a step back to think about how you can soft-sell your product during this season. Here are a few ideas:

  • Share user-generated content 
  • Share stories about your team members or any holiday traditions at your company
  • Share customer stories, testimonials, and reviews
  • Take a conversational approach

By focusing on meaningful non-sales content, you can make an impact and build a deeper connection with your audience, giving your brand greater resonance even after the holidays.

Be Inclusive of All Holidays 

There are billions of people on social media, all with different beliefs, traditions, and customs. By showcasing your awareness of this fact, you can appeal to a much larger audience and show current and potential customers that you’re an inclusive company. Add all of the upcoming holidays to your content calendar, and embrace the spirit of the season through the beauty of diversity and inclusivity!

Design Gift Guides and Highlight Gift Ideas

Instagram is a popular social media platform for holiday marketing because of its visual nature. You can enhance the visibility of your best deals, promos, and events by showcasing them in your bio links and highlighting them in shoppable posts. Create content that focuses on gift ideas or holiday shopping guides relevant to your products or services. 

Showcase a Charity or Nonprofit Organization

Share the love this holiday season and showcase a cause you and your audience care about. Shine the spotlight on the nonprofits you support by sharing photos and videos of your team volunteering and infographics about the organization’s impact. Don’t forget to tag the nonprofit on all platforms for additional organic reach! 

Engage Your Audience

Social media platforms offer a variety of engagement features you can use to help show your brand’s personality. Organize fun and engaging contests or giveaways, or schedule holiday-themed polls, questions, and quizzes on your stories to encourage user participation. Infuse a little joy, playfulness, and holiday spirit into your content, and your audience will respond positively. 

Share User Generated Content

User-generated content is a great tool to boost interaction and build an authentic connection with your audience. It also doesn’t take much legwork. Repost or retweet user-generated content that showcases your product or service being used during the holidays. If you don’t have much user-generated content to choose from, ask followers to share their holiday stories, photos, or ideas related to your product or service. It’s an effective way to build a library of content that you can use all year long! 

Collaborate with Influencers

Incorporating influencers in a planned holiday campaign could help you reach a wider or even untapped audience. Influencer marketing is a proven and reliable method for generating brand awareness year-round. According to a Q3 Sprout pulse survey, 89% of marketers agree influencer marketing impacts their brand awareness. The authentic content micro-influencers (influencers with 10,000–100,000 followers) are known to produce is just one benefit of working with them.  

Analyze and Adjust 

Take a step back and look at the analytics. Your data from the previous holiday season can equip you with meaningful insights that guide your future content. Understand what performed best and adjust your strategy accordingly. A thorough analysis can help you plan for seasonal content for next year and beyond. 

Let Us Help You Reach Your Goals

At Olive + Leo, we help our hospitality and restaurant clients build effective campaigns for the holiday season and all year round. If you need some guidance to start bringing in more customers, we can help you reach them. Explore our plans and packages to discover our wide range of effective, affordable customer engagement tools. You can choose between DIY options and fully managed marketing campaigns based on your capacity and needs.

Contact us anytime to start the conversation!